Frequently Asked Questions

Frequently Asked Questions

Curious minds, meet the helpful bits. Here’s the quick-fire guide to your stay, from arrival and dining to spa time and four-legged plus-ones.

24-hour Reception assistance
24-hour in-room dining
Still and sparkling mineral water
L’Occitane skincare and bath lotions
Bathrobes and slippers
Turndown service (on request)
Payment cards accepted (American Express, Mastercard, Visa)
Complimentary Wi-Fi

Yes. Non-residents are welcome for drinks or dining at The Pub, Wildling Restaurant, or the Terrace. We recommend booking a table in advance

By car: Arrive at the Minster Mill courtyard and the team can help you unload before you park in the complimentary car park. Directions are via the M40 (J8 from the south, J9 from the north), then towards Oxford and follow signs for Cheltenham A40. Take the slip road for “Carterton, Minster Lovell”, continue through the village, then follow signs to Old Swan & Minster Mill. Cross the stone bridge and Reception is on your left.

By train: Nearest station is Charlbury (approx. 7 miles) or Oxford station (approx. 15 miles). Taxis are available, or transport can be pre-arranged on request.

By air: London Oxford Airport (approx. 18 miles), Staverton/Cheltenham (approx. 31 miles), Heathrow (approx. 60 miles), Birmingham (approx. 75 miles), Gatwick (approx. 95 miles)

Yes, taxis can be pre-booked when you make your reservation.

Blenheim Palace is around a 20-minute drive away, making it an easy day trip from Minster Lovell.

Check-in is from 3pm and check-out is 11am. You’re welcome to arrive early or stay after check-out to use the lounges or explore the gardens.

Yes, dogs are welcome in selected rooms (32 designated dog-friendly rooms). Please call to arrange. Charge is £25 per dog, per night, including a dog bed, water bowl and treat. Guide dogs and accredited assistance dogs are welcome throughout the hotel.

Yes, children of all ages are welcome. Infants (0–2) stay free. Children (3–16) are charged at the same board basis as adults on the booking (e.g., bed & breakfast). Children are welcome in the restaurant until 8pm (last orders 7pm). Smaller portions are available, including the Garden Menu for V.I.L.P.

Hotel guests receive complimentary access to the pool and thermal facilities when booking any spa treatment. Spa Days include a 90-minute pool and thermal session. Non-residents with a spa treatment can add pool/thermal access for £25.

Dry cleaning and pressing are available for an additional charge, with items returned within 24 hours. Irons and ironing boards are also available via Reception.

There is no dress code, we want guests to be relaxed and comfortable during their stay.

Yes, the hotel hosts special celebrations, weddings and small meetings. Please call 01993 774 441 or email events@minstermill.co.uk

Yes, walking and cycling maps are available from Reception.

Smoking is permitted outside where ashtrays are provided. Please do not smoke or vape inside public areas or bedrooms. Smoking indoors is prohibited and will incur a charge.

No, the spa is for guests aged 16+ only.

Board games and playing cards are available any time.

Campfire Experience: 24-hour notice required.
Walking History Tour: two weeks’ notice required.

Bicycle hire: subject to availability on the day.
Tennis: no pre-booking required, ask Reception for rackets and balls.

Croquet: no pre-booking required, Reception can help with rules.

Yoga: no pre-booking required, collect a mat and guide from Reception

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